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Customer Experience Associate
Job Description
Key Traits: Self-starter, attention to detail, organized, provides positive experiences to all, positive influencer, and results oriented.
Key Skills: Microsoft Word, Excel, QuickBooks, Point of Sale, Google Docs, Sales, Cashiering, Shipping, and Receiving.
To ensure success you will need to multitask effectively and perform your duties in a way that maximizes profits and provides positive experiences for all. In addition to job duties listed below you will want to adhere to the Employee Handbook guidelines and any that is asked of you.
Job Duties
- Greet and assist customers with their product needs, and suggest additional products;
- Assist with answering phones;
- Ensure cleanliness and professionalism;
- Process orders for customers;
- Product knowledge;
- Shipping and receiving;
- Ensure inventory is accurately identified in software;
- Complete monthly audits on in stock inventory and compare with software;
- Assist CE Manager with tasks that need to be completed;
- Ensure your daily opening and closing duties are done;
- And other daily tasks.
*This is not an exhaustive list
AUTONOMY: Trust is given to employees to manage their day-to-day activities with individualism, provided the tasks are completed timely and with a result that meets our vision.